.page-faq {
  --faq-rail-w: 236px;
  display: block;
  padding: 28px 0 80px;
  background: var(--ink-900);
  color: var(--text);
  font-family: var(--sans);
}

/* ---------- hero ---------- */
.page-faq .faq-hero {
  padding-bottom: 34px;
  border-bottom: 1px solid var(--line);
}
.page-faq .faq-hero .eyebrow {
  margin: 0 0 12px;
}
.page-faq .faq-hero__title {
  margin: 0;
  max-width: 20ch;
  font-family: var(--display);
  font-size: clamp(32px, 5.6vw, 68px);
  line-height: 1.04;
  font-weight: 800;
  letter-spacing: -0.025em;
  color: #ffffff;
}
.page-faq .faq-hero__lead {
  max-width: 62ch;
  margin: 20px 0 0;
  font-size: 16px;
  line-height: 1.85;
  color: var(--text);
}
.page-faq .faq-hero__meta {
  display: flex;
  flex-wrap: wrap;
  gap: 8px 22px;
  margin: 22px 0 0;
  font-family: var(--mono);
  font-size: 12px;
  letter-spacing: 0.04em;
  color: var(--muted);
}
.page-faq .faq-hero__meta span {
  display: inline-flex;
  align-items: center;
  gap: 7px;
}
.page-faq .faq-hero__meta span::before {
  content: "";
  width: 5px;
  height: 5px;
  background: var(--cyan);
  flex: 0 0 auto;
}

/* ---------- 前十索引 ---------- */
.page-faq .faq-top10 {
  padding-top: 30px;
}
.page-faq .faq-top10__head {
  display: flex;
  flex-wrap: wrap;
  align-items: baseline;
  justify-content: space-between;
  gap: 8px 18px;
  margin-bottom: 16px;
}
.page-faq .faq-top10__head h2 {
  margin: 0;
  font-family: var(--display);
  font-size: 20px;
  font-weight: 700;
  letter-spacing: -0.01em;
  color: #ffffff;
}
.page-faq .faq-top10__head p {
  margin: 0;
  font-family: var(--mono);
  font-size: 12px;
  color: var(--muted);
}
.page-faq .faq-top10__list {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  gap: 1px;
  background: var(--line);
  border: 1px solid var(--line);
}
@media (min-width: 760px) {
  .page-faq .faq-top10__list {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }
}
.page-faq .faq-top10__list li {
  background: var(--ink-800);
  min-width: 0;
}
.page-faq .faq-top10__link {
  display: flex;
  align-items: baseline;
  gap: 14px;
  padding: 14px 16px;
  text-decoration: none;
  color: var(--text);
  font-size: 14.5px;
  line-height: 1.55;
  transition: background var(--t-fast), color var(--t-fast);
}
.page-faq .faq-top10__num {
  flex: 0 0 20px;
  font-family: var(--mono);
  font-size: 12.5px;
  color: var(--cyan);
  transition: color var(--t-fast);
}
.page-faq .faq-top10__text {
  flex: 1 1 auto;
  min-width: 0;
}
.page-faq .faq-top10__link:hover {
  background: var(--ink-700);
  color: var(--orange);
}
.page-faq .faq-top10__link:hover .faq-top10__num {
  color: var(--orange);
}
.page-faq .faq-top10__link:focus-visible {
  outline: 2px solid var(--cyan);
  outline-offset: -2px;
}

/* ---------- 工作台：左吸附栏 + 右正文 ---------- */
.page-faq .faq-workbench {
  margin-top: 42px;
  padding-top: 38px;
  border-top: 1px solid var(--line);
  display: grid;
  gap: 30px;
}
@media (min-width: 980px) {
  .page-faq .faq-workbench {
    grid-template-columns: var(--faq-rail-w) minmax(0, 1fr);
    gap: 48px;
    align-items: start;
  }
}
.page-faq .faq-rail {
  border: 1px solid var(--line);
  background: var(--ink-800);
  padding: 16px 14px;
}
@media (min-width: 980px) {
  .page-faq .faq-rail {
    position: sticky;
    top: 20px;
  }
}
.page-faq .faq-rail__title {
  margin: 0 0 12px;
  font-family: var(--mono);
  font-size: 11.5px;
  letter-spacing: 0.16em;
  color: var(--muted);
}
.page-faq .faq-rail__list {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  gap: 1px;
  background: var(--line);
}
.page-faq .faq-rail__item {
  display: grid;
  grid-template-columns: 30px minmax(0, 1fr);
  gap: 2px 10px;
  padding: 12px 10px;
  background: var(--ink-800);
  border-left: 2px solid transparent;
  transition: background var(--t-fast), border-color var(--t-fast);
}
.page-faq .faq-rail__item.is-current {
  background: var(--ink-700);
  border-left-color: var(--cyan);
}
.page-faq .faq-rail__num {
  grid-row: 1 / span 2;
  font-family: var(--mono);
  font-size: 12.5px;
  color: var(--muted);
  padding-top: 2px;
}
.page-faq .faq-rail__item.is-current .faq-rail__num {
  color: var(--cyan);
}
.page-faq .faq-rail__label {
  font-size: 14.5px;
  font-weight: 700;
  color: var(--text);
}
.page-faq .faq-rail__hint {
  font-size: 12px;
  line-height: 1.6;
  color: var(--muted);
}
.page-faq .faq-rail__foot {
  margin: 14px 0 0;
  padding-top: 12px;
  border-top: 1px solid var(--line);
  font-size: 12.5px;
  line-height: 1.75;
  color: var(--muted);
}
.page-faq .faq-body {
  min-width: 0;
  display: grid;
  gap: 48px;
}

/* ---------- 通用小节标题 ---------- */
.page-faq .faq-section-title {
  margin: 0;
  font-family: var(--display);
  font-size: clamp(22px, 3.4vw, 30px);
  line-height: 1.22;
  font-weight: 800;
  letter-spacing: -0.01em;
  color: #ffffff;
}
.page-faq .faq-section-sub {
  margin: 10px 0 0;
  max-width: 62ch;
  font-size: 15px;
  line-height: 1.8;
  color: var(--muted);
}

/* ---------- 三步 ---------- */
.page-faq .faq-steps__figure {
  margin: 24px 0 26px;
}
.page-faq .faq-steps__figure img {
  display: block;
  width: 100%;
  height: auto;
  border: 1px solid var(--line);
  background: var(--ink-700);
}
.page-faq .faq-steps__cap {
  margin: 10px 0 0;
  font-family: var(--mono);
  font-size: 12px;
  line-height: 1.7;
  color: var(--muted);
}
.page-faq .faq-steps__list {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  gap: 1px;
  background: var(--line);
  border: 1px solid var(--line);
}
.page-faq .faq-step {
  background: var(--ink-800);
  padding: 22px 18px;
  display: grid;
  gap: 12px;
}
@media (min-width: 720px) {
  .page-faq .faq-step {
    padding: 26px;
  }
}
.page-faq .faq-step__head {
  display: flex;
  align-items: center;
  flex-wrap: wrap;
  gap: 10px 12px;
}
.page-faq .faq-step__num {
  font-family: var(--mono);
  font-size: 12.5px;
  letter-spacing: 0.06em;
  color: var(--orange);
  border: 1px solid var(--orange);
  padding: 2px 8px;
  flex: 0 0 auto;
}
.page-faq .faq-step__title {
  margin: 0;
  flex: 1 1 auto;
  min-width: 0;
  font-size: 17px;
  font-weight: 700;
  line-height: 1.4;
  color: #ffffff;
}
.page-faq .faq-step__do {
  margin: 0;
  font-size: 15px;
  line-height: 1.85;
  color: var(--text);
}
.page-faq .faq-step__judge {
  margin: 0;
  padding-left: 12px;
  border-left: 2px solid var(--cyan);
  font-size: 13.5px;
  line-height: 1.8;
  color: var(--muted);
}
.page-faq .faq-step__judge b {
  margin-right: 8px;
  font-family: var(--mono);
  font-size: 12px;
  font-weight: 500;
  color: var(--cyan);
}

/* ---------- 问答分组 ---------- */
.page-faq .faq-group {
  margin-top: 34px;
}
.page-faq .faq-group:first-of-type {
  margin-top: 26px;
}
.page-faq .faq-group__head {
  display: flex;
  align-items: baseline;
  gap: 12px;
  padding-bottom: 10px;
  border-bottom: 1px solid var(--line);
}
.page-faq .faq-group__tag {
  flex: 0 0 auto;
  padding: 1px 7px;
  border: 1px solid var(--line);
  font-family: var(--mono);
  font-size: 11.5px;
  color: var(--cyan);
}
.page-faq .faq-group__title {
  margin: 0;
  flex: 1 1 auto;
  min-width: 0;
  font-size: 16px;
  font-weight: 700;
  color: #ffffff;
}
.page-faq .faq-group__count {
  flex: 0 0 auto;
  font-family: var(--mono);
  font-size: 12px;
  color: var(--muted);
}

.page-faq .accordion {
  border-top: 1px solid var(--line);
}
.page-faq .accordion__item {
  border-bottom: 1px solid var(--line);
  scroll-margin-top: 90px;
}
.page-faq .accordion__trigger {
  display: flex;
  align-items: flex-start;
  gap: 14px;
  width: 100%;
  padding: 16px 16px;
  background: var(--ink-700);
  border: 0;
  border-left: 2px solid transparent;
  font-family: var(--sans);
  font-size: 15.5px;
  font-weight: 600;
  line-height: 1.55;
  text-align: left;
  color: var(--text);
  cursor: pointer;
  transition: background var(--t-fast), border-color var(--t-fast), color var(--t-fast);
}
.page-faq .accordion__trigger:hover {
  background: var(--ink-800);
  border-left-color: var(--orange);
  color: #ffffff;
}
.page-faq .accordion__trigger[aria-expanded="true"] {
  background: var(--ink-800);
  border-left-color: var(--cyan);
  color: #ffffff;
}
.page-faq .accordion__trigger:focus-visible {
  outline: 2px solid var(--cyan);
  outline-offset: -2px;
}
.page-faq .faq-q__text {
  flex: 1 1 auto;
  min-width: 0;
}
.page-faq .accordion__panel {
  background: var(--ink-800);
  padding: 4px 18px 20px 46px;
  font-size: 14.5px;
  line-height: 1.85;
  color: var(--text);
}
.page-faq .accordion__panel[hidden] {
  display: none;
}
.page-faq .accordion__panel p {
  margin: 10px 0;
}
.page-faq .accordion__panel a {
  color: var(--cyan);
  text-decoration: none;
  border-bottom: 1px solid var(--line);
}
.page-faq .accordion__panel a:hover {
  color: var(--orange);
  border-bottom-color: var(--orange);
}
.page-faq .accordion__panel a:focus-visible {
  outline: 2px solid var(--cyan);
  outline-offset: 2px;
}

/* ---------- 内嵌图 ---------- */
.page-faq .faq-shot {
  margin: 0;
}
.page-faq .faq-shot--narrow {
  max-width: 520px;
  margin: 24px 0 0;
}
.page-faq .faq-shot img {
  display: block;
  width: 100%;
  height: auto;
  border: 1px solid var(--line);
  background: var(--ink-700);
}
.page-faq .faq-shot__cap {
  margin: 10px 0 0;
  font-family: var(--mono);
  font-size: 12px;
  line-height: 1.7;
  color: var(--muted);
}

/* ---------- 提交材料 ---------- */
.page-faq .faq-prepare,
.page-faq .faq-escalate {
  margin-top: 56px;
  padding-top: 40px;
  border-top: 1px solid var(--line);
}
.page-faq .faq-prepare__list {
  list-style: none;
  margin: 26px 0 0;
  padding: 0;
  border-top: 1px solid var(--line);
}
.page-faq .faq-prepare__item {
  display: grid;
  grid-template-columns: 44px minmax(0, 1fr);
  gap: 4px 16px;
  padding: 18px 0;
  border-bottom: 1px solid var(--line);
}
.page-faq .faq-prepare__num {
  grid-column: 1;
  grid-row: 1 / span 2;
  font-family: var(--mono);
  font-size: 13px;
  color: var(--orange);
  padding-top: 2px;
}
.page-faq .faq-prepare__name {
  grid-column: 2;
  grid-row: 1;
  margin: 0;
  font-size: 15.5px;
  font-weight: 700;
  line-height: 1.5;
  color: #ffffff;
}
.page-faq .faq-prepare__desc {
  grid-column: 2;
  grid-row: 2;
  margin: 0;
  font-size: 14px;
  line-height: 1.8;
  color: var(--muted);
}
@media (min-width: 760px) {
  .page-faq .faq-prepare__item {
    grid-template-columns: 64px minmax(0, 0.85fr) minmax(0, 1.5fr);
    gap: 4px 22px;
    align-items: baseline;
    padding: 20px 0;
  }
  .page-faq .faq-prepare__num {
    grid-row: 1;
  }
  .page-faq .faq-prepare__name {
    grid-column: 2;
    grid-row: 1;
  }
  .page-faq .faq-prepare__desc {
    grid-column: 3;
    grid-row: 1;
  }
}

/* ---------- 找人 ---------- */
.page-faq .faq-channels {
  margin-top: 26px;
  display: grid;
  gap: 1px;
  background: var(--line);
  border: 1px solid var(--line);
}
@media (min-width: 860px) {
  .page-faq .faq-channels {
    grid-template-columns: 1.3fr 1fr 1fr;
  }
}
.page-faq .faq-channel {
  display: grid;
  align-content: start;
  gap: 10px;
  padding: 22px 18px;
  background: var(--ink-800);
}
.page-faq .faq-channel--primary {
  background: var(--ink-700);
  border-top: 2px solid var(--orange);
}
.page-faq .faq-channel__kicker {
  font-family: var(--mono);
  font-size: 11.5px;
  letter-spacing: 0.1em;
  color: var(--muted);
}
.page-faq .faq-channel--primary .faq-channel__kicker {
  color: var(--orange);
}
.page-faq .faq-channel__title {
  margin: 0;
  font-size: 16px;
  font-weight: 700;
  color: #ffffff;
}
.page-faq .faq-channel__text {
  margin: 0;
  font-size: 14px;
  line-height: 1.8;
  color: var(--text);
  overflow-wrap: break-word;
  word-break: break-word;
}
.page-faq .faq-channel .btn {
  justify-self: start;
  margin-top: 4px;
}
.page-faq .faq-escalate__note {
  margin: 20px 0 0;
  padding: 14px 16px;
  border-left: 2px solid var(--cyan);
  background: var(--ink-800);
  font-size: 14px;
  line-height: 1.8;
  color: var(--muted);
}
<<<END>>>